Refund and Returns Policy for Coolnarie Tech Store
Effective Date: February 19, 2025
Welcome to Coolnarie Tech Store! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive Refund and Returns Policy to ensure your shopping experience is smooth and hassle-free. Please read the following policy carefully to understand your rights and options.
1. Returns
We accept returns within 30 days of the delivery date. If you are not satisfied with your purchase, you can return the product under the following conditions:
- Condition of the Item: The item must be in new, unused, and resellable condition. All original packaging, accessories, and manuals must be included.
- Exclusions: Certain items, such as opened software, digital downloads, and products marked as non-returnable, are not eligible for returns.
- Return Process: To initiate a return, please contact our Customer Service team at info@coolnarie.com or call us at 305-448-5878. Provide your order number, the reason for the return, and whether you would like a refund or exchange. Once your return request is approved, we will provide you with a Return Authorization Number and instructions for sending the item back.
2. Refunds
Once we receive your returned item and verify that it meets the conditions stated above, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note the following:
- Shipping Fees: Shipping fees are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund amount.
- Payment Method Processing Time: Depending on your payment method, it may take 5-10 business days for the refunded amount to appear in your account.
- Partial Refunds: If the returned item is damaged, used, or missing parts, a partial refund may be issued.
3. Exchanges
We offer exchanges for defective or damaged items. If you would like to exchange an item for another product, please contact us within 30 days of receiving your order. We will guide you through the exchange process and provide instructions for returning the original item.
- Defective Items: If the product is damaged or defective upon arrival, we will provide a full refund or exchange at no additional cost to you.
- Changed Your Mind: If you simply change your mind about the product and want to exchange it for something else, you may be subject to a restocking fee depending on the condition of the item.
4. Non-Returnable Items
The following products are not eligible for returns or exchanges:
- Opened software or digital downloads
- Gift cards
- Items marked as “final sale” or “non-returnable” at the time of purchase
- Customized or personalized products
5. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our Customer Service team at info@coolnarie.com or call 305-448-5878 to request a return authorization and instructions.
- Pack the Item: Ensure that the item is securely packaged in its original packaging, with all accessories, manuals, and documentation.
- Return the Item: Once you have received your return authorization, send the item to the provided address. You will be responsible for the cost of return shipping unless the item is defective.
- Confirmation: Once your return is received, we will notify you via email and process your refund or exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@coolnarie.com. We will assist you with the return process and ensure that you receive a full refund or replacement. Please provide photos of the damage or defect to expedite the process.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. However, once your order has been shipped, it cannot be canceled. In this case, you may return the item according to our standard return policy.
8. Restocking Fees
In some cases, a restocking fee may be applied to returns, particularly for products that are not defective but are returned due to customer preference. The restocking fee will be up to 15% of the item price.
9. Customer Service
If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact our customer service team:
- Email: info@coolnarie.com
- Phone: 305-448-5878
- Address: 3304 Marigold Lane, Coral Gables, Florida, United States
10. Changes to This Policy
Coolnarie Tech Store reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about our practices.
Thank you for shopping at Coolnarie Tech Store. We are committed to providing you with a great shopping experience and top-quality products!