Shipping Policy

Effective Date: January 4, 2025

Thank you for shopping with Coolnarie! We are committed to providing you with the best shopping experience, from browsing our website to receiving your order. Our Shipping Policy provides important details about how we process and deliver your products. Please read the following to understand our shipping methods, delivery times, and other related policies.

1. Shipping Methods & Delivery Times

At Coolnarie, we offer several shipping methods to suit your needs. Our delivery times vary based on the shipping method and the destination address.

  • Standard Shipping (US Domestic):
    This is our most economical shipping option for domestic orders. Standard shipping typically takes 5-7 business days to deliver your order, depending on your location and the shipping volume at the time.

  • Expedited Shipping (US Domestic):
    For faster delivery, you can choose our Expedited Shipping option, which takes 2-3 business days to deliver. This option ensures that you receive your order as quickly as possible, and is perfect for customers who need their products in a hurry.

  • Next-Day Shipping (US Domestic):
    For urgent deliveries, we offer Next-Day Shipping for orders placed by 12 PM EST. Orders will be delivered the next business day. Please note that this service comes with an additional fee.

  • International Shipping:
    We are proud to offer international shipping to select countries. Depending on your location, international deliveries typically take 7-14 business days. International shipping costs are calculated at checkout based on the weight and destination of your order.

2. Shipping Costs

Shipping costs depend on various factors, including the size, weight, and destination of your order. During checkout, you will be presented with the available shipping options and the associated fees. Coolnarie offers the following:

  • Free Shipping:
    We offer free standard shipping on all domestic orders over $50 within the United States. This offer applies automatically to eligible orders during checkout.

  • International Shipping Fees:
    For international orders, shipping fees are calculated based on your location and the weight of your package. These charges will be displayed before you complete your order.

  • Expedited and Next-Day Shipping:
    These faster shipping options come with additional charges, which will be displayed at checkout based on your shipping address and the delivery method selected.

3. Order Processing Time

Once you place your order, it will typically be processed within 1-2 business days. If you choose Next-Day Shipping or Expedited Shipping, please place your order before 12 PM EST to ensure same-day processing. Orders placed after this time will be processed on the next business day.

  • Weekend and Holiday Processing:
    Please note that orders are not processed or shipped on weekends or public holidays. Any orders placed after 12 PM EST on Friday will be processed the following Monday (or the next business day).

4. Order Tracking

After your order has been processed and shipped, you will receive an order confirmation email with tracking details. You can track your shipment through the carrier’s website by entering the provided tracking number. Coolnarie partners with trusted shipping carriers such as UPS, FedEx, and USPS to ensure that your order reaches you safely.

  • Track Your Order:
    To track your order, simply visit the carrier’s website and input your tracking number. If you experience any issues with tracking or have questions about your shipment, please don’t hesitate to contact our customer service team.

5. Shipping Restrictions

While we are proud to offer shipping to most locations, there are some restrictions based on regional laws, carrier limitations, and product availability. Below are a few important details:

  • P.O. Boxes and APO/FPO Addresses:
    We can ship to P.O. Boxes and APO/FPO addresses within the United States. Please make sure that you enter the correct address during checkout to avoid any delivery issues.

  • Undeliverable Addresses:
    If an address is incorrect or undeliverable, the order may be returned to us. In this case, we will reach out to you to update the shipping information. If a package is returned due to an undeliverable address, additional shipping fees may apply to resend the order.

6. Damaged or Lost Shipments

Although we make every effort to ensure your order arrives safely, occasionally, products may get damaged or lost during shipping. If your order arrives damaged or doesn’t arrive at all, please follow the steps below:

  • Damaged Items:
    If you receive a damaged item, please contact our customer service team within 5 business days of receiving your order. We will guide you through the process of returning the damaged product and issuing a replacement or refund.

  • Lost Packages:
    In the rare event that your package is lost in transit, please contact us immediately. We will initiate an investigation with the carrier and, if necessary, provide a refund or replacement for your lost order.

7. Customs Duties and Taxes (International Orders)

For international orders, your package may be subject to customs duties, taxes, and import fees. These charges are not included in the shipping cost and are the responsibility of the customer. The exact fees depend on the destination country and are determined by your local customs authorities.

  • Customs Processing:
    Please note that Coolnarie is not responsible for any delays caused by customs processing in your country. If your package is delayed due to customs, you will need to contact your local customs office for more information.

8. Returns and Exchanges

If you are not completely satisfied with your purchase, we offer a 30-day return policy for domestic orders. To return an item, please contact us for a Return Merchandise Authorization (RMA) and follow the return instructions. Products must be in their original condition, with all packaging intact, to be eligible for a return.

  • International Returns:
    If you are returning an international order, you will be responsible for the return shipping fees. Please refer to our Return Policy for more details on how to return an item from outside the U.S.

9. Contact Us

If you have any questions or concerns regarding our shipping policies, feel free to reach out to us. We are here to help you with any shipping-related inquiries or assistance you may need.